Frequently Asked Questions
Orders
How do I place an order?
Browse our collections, add items to your cart, and complete your purchase through our secure Shopify checkout.
Will I receive an order confirmation?
Yes. After you place an order, a confirmation email is sent to the email address you provided at checkout. If you don't see it, please check your spam or promotions folder.
Can I change or cancel my order?
Please email support@shopcresthaven.com as soon as possible with your order number and the change you need.
Shipping & Tracking
How much does shipping cost?
Available shipping options and costs are shown at checkout before you complete your purchase.
How can I track my order?
When your order ships, you'll receive a shipping confirmation email that includes tracking information when tracking is available. See our Order Tracking page for more information.
Returns & Issues
How do I ask about a return?
Email support@shopcresthaven.com with your order number and the item(s) in question, and we'll reply with next steps.
What if my item arrives damaged or incorrect?
Please email support@shopcresthaven.com with your order number and photos of the item and packaging so we can look into it.
Payments
Is checkout secure?
Checkout is processed through Shopify's secure checkout. Accepted payment methods are displayed at checkout.
Contact
How can I reach customer support?
Email support@shopcresthaven.com or use our contact form. Please include your order number if your question is about an existing order.